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Shipping & Returns

Shipping and Delivery Policy

​We aim to ensure a smooth and timely delivery of your orders. Please review our shipping options and policies below to find the method that best suits your needs.

Shipping Rates and Delivery Times

Within Canada:

  • Standard Regular Mail:

    • Flat rate of $4 for orders under $50.

    • Free shipping on orders over $50.

    • Estimated delivery time: 10-14 business days.

To the USA:

  • Standard Shipping:

    • Flat rate of $8 for all orders.

    • Estimated delivery time: 10-14 business days.

International:

  • Standard International Shipping:

    • Flat rate of $16 for all orders.

    • Estimated delivery time: 10-21 business days, depending on the destination.

 

Cutting and fresh products are only for local pick up or delivery. No shipping.  

Local Delivery and Store Pickup

Local Delivery (within 5km of our store address):

  • Flat rate of $4 for delivery within a 5km radius of our store.

  • Free Delivery on orders over $50.

  • Delivery typically within 1-3 business days.

Store Pickup:

  • Free store pickup is available at our location: Unit B-1278 Shillington Ave., Ottawa, ON, K1Z 8A4, Canada

  • Orders will be ready for pickup within 1-2 business days. You will receive a notification when your order is ready for collection.

Important Notes

  • All delivery times are estimates and may vary depending on location, time of year, and potential postal delays.

  • Shipping and delivery times do not include the order processing time, which is typically 1-2 business days.

  • We are not responsible for any customs duties, taxes, or fees incurred for international shipments.

For any questions regarding shipping, please contact us at 7109555@gmail.com or call 613-710-9555

Return & Exchange Policy

Our return policy is designed to offer you peace of mind when making a purchase from seed. If for any reason you have a change of heart or are dissatisfied with a product, we want to make the return or exchange process as seamless as possible for you. By having a clear and fair refund or exchange policy, we aim to instill confidence in your decision to choose seed for your gardening needs.
 
We understand the importance of trust and assurance in your buying experience. That's why our return and exchange policy is straightforward and customer-oriented. We want you to feel secure in knowing that we are here to support you every step of the way, ensuring that you can shop with confidence and ease.

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We want you to be completely satisfied with your purchase. Please read our return and exchange policy below to ensure a smooth process if you need to make any changes to your order.

Seeds – Free Returns and Exchanges

We are happy to offer free returns and exchanges for seed purchases within 1 month from the date of your order. If you are not satisfied with your seeds, or you’ve changed your mind, simply return them to us. Please note that customers are responsible for covering the postage fee when sending items back.

Fresh Products – Final Sale

Due to the nature of fresh products, we are unable to accept returns or exchanges for these items. We recommend inspecting your fresh products upon arrival to ensure everything meets your expectations.

How to Initiate a Return or Exchange

If you would like to return or exchange an item, please contact us to receive detailed instructions. We will do our best to assist you with any concerns you may have.

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Thank you for choosing Zen Seed of Edible Plant! We appreciate your understanding and look forward to serving you again.

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